CEO’s are always busy in making their companies grow to the next level. And an experienced CEO understand that it is his people who will take the company to next level of growth.
But most of the time they are so busy with their schedule in meeting people and thinking what should be done to get required growth that they don’t get time to communicate to their employees, what he wants them to do. And even if he communicates, he is not able to articulate it in a way that an employee can understand and get it. Here are a few points which I picked up while interacting with many CEOs of companies where we have implement qilo.
Understand how your work impacts “Cash Generation” and/or “Revenue Margin” and/or “Customer Satisfaction”: As a professional, you might be a Subject Matter Expert in your area of work, but unless you understand how your job is impacting the “Cash Generation” and/or “Revenue Margin” and/or “Customer Satisfaction” in your company, you will not be able to grow in your role and company. And believe me, many people beyond the senior leadership team don’t understand this.
Example: If you are an HR professional, delayed hiring means delayed execution which means your product/service will reach your customer at a slow pace, which impacts the cash generation for the company. One more example: If you are in operations or delivery teams and responsible for moving the product/service to customer and you deliver a substandard output, it will impact the customer satisfaction which might lead customer moving to your competitor and which impact the cash generation of the company.
Read “What CEO’s want you to know” by Ram Charan
Challenge the Status quo and Come up with Solutions: While the CEO and senior leadership team must put in the effort to make you understand about the business, most of the CEO’s also want their employees to question more about the status quo and ask questions about how business can perform better. The number 1 thing I keep hearing from CEO is that most of the time employees keep complaining about the system(the company). Only few come up with problems which are in place and the solution related to those problems.
Become 1000% accountable: CEO’s want every employee to understand the importance of being more accountable. Being more accountable means only one person owns the one unit of work(not 2 or 3 together) and that person gets that work done to its last mile. Where most people fail in remaining accountable is when the work to be done needs co-ordination or communication with other people in the same or other teams. And when the status on the work progress or completion is not updated and communicated on the timely and proactively basis.
Be more disciplined at work: 70% to 80% of people in the company are suffering from the “busy syndrome”. “Busy syndrome” means you are too busy in showing yourself busy.This problem is especially an epidemic in the large companies. CEO want their employees to be on top of their work by understanding what you should be focusing on and executing on daily, weekly, monthly and quarterly basis. And you are planning the things accordingly to execute it. And if you don’t understand it, ask your manager to provide the clarity on what you should be executing. And if your manager is not providing that clarity or he is not capable enough for planning on your behalf, raise this issue to higher-ups or leave that boss.
The number 1 trait of a truly disciplined professional at work is that she constantly focused on “WHAT” needs to be executed that will impact the “cash generation”, “margin”, “company growth” and “customer satisfaction” and “HOW” it can be achieved.
Own your growth: If you want to grow at work or want to learn a new skill or want to get promoted, it’s your responsibility. The company should create the right ecosystem for that, but at the end, if you want to get more money in your next increment you have to own it. Most people stop learning/enhancing their capability that will impact the business & company growth. Your CEO will be far happy to reward you with all those things you want if you impact the “cash generation” and “margin” in a positive way.