Building Organizations to Scale: Session by Hari T.N, HR Head Big Basket

Attended a wonderful session by Hari T.N, HR Head at Big Basket on “Building Organizations to Scale” in SME Talent Week by People Matters

Here are the notes from the session. He discussed 5 tenants that can help in “Building Organizations to Scale”.

Hari T

Tenant 1) Create a high-performance culture .

Culture is very important in high growth startup. Culture is about the belief of a group of people. These group of people may be running nations, companies or departments or teams within the departments.Culture can result in high growth and does impact the top and bottom lines.How to create Creating a high-performance

Focusing on organization culture can result in high growth and does impact the top and bottom lines.How to create Creating a high-performance culture :-
a) As an organization, you should have a sense of urgency. This means we should have less and less follow-up’s
b) Employees should be accountable. Accountability comes when you make people accountable for the outcome, not for the transaction.
c) Conducting insightful reviews and make feedback as part of the day to day work
d) Communicate often where you are going. Most companies and leaders fail to communicate effectively internally.

Tenant 2) Roles must outgrow people in start-up.

Tenant 3) As you scale in your Start-up journey, understand that each phase comes with its own challenge. While you address these challenges, you have to keep your focus on organization development.He shared an excellent article on this topic (https://hbr.org/1998/05/evolution-and-revolution-as-organizations-grow)

Tenant 4) Role of the founders keep changing. Between the founders the right kind of balance is required for disrupting and stabilizers.

Tenant 5) Focus on right candidate hiring and always hire A players. This applies at all the levels. Avoid hiring wrong candidates in the sense of urgency.